PARK FOOTWEAR LLC is committed to providing a worry-free and transparent shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.

1. Return Period

Customers may submit a return request within 30 days of receiving their items. Returns for orders exceeding this period may not be accepted unless required by applicable law or otherwise approved by us.

2. Return Conditions

Items submitted for return must be unused, unworn, and unwashed, and should retain their original packaging and accessories whenever possible. Items must be free from obvious signs of use, damage, or contamination that would affect resale.

If the return is due to quality issues, shipping damage, or a significant discrepancy between the received item and the order, please contact us promptly so we can provide a solution based on the specific circumstances.

3. Return Requests

Before shipping items back, please contact us via our customer service email and provide your order number, the reason for the return, and relevant product details. Packages sent back without prior confirmation may not be processed in a timely manner.

4. Return Address

Once the return has been confirmed by customer service, please ship eligible items to the following address:
139 SHERWOOD FOR DR NEW ORLEANS, LA 70119

Please do not ship items to the address above without first obtaining return confirmation.

5. Return Shipping Costs

If the return is due to product quality issues, shipping damage, or an error on our part (such as shipping the wrong item), we will cover reasonable return shipping costs based on the specific situation.

If the return is due to personal reasons—such as a change of mind, an incorrect purchase, or the item no longer being needed—the customer is generally responsible for return shipping costs.

6. Refund Processing

Upon receipt of the returned items, we will inspect them. Refunds for eligible orders will be processed once the return has been approved.

Refunds are typically issued to the original payment method within 3–5 business days of approval. The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or other payment service providers. 7. Items Ineligible for Return

Returns or refunds may not be accepted in the following cases:

The item shows clear signs of use or wear;
The item has been damaged due to misuse or mishandling;
The item has been washed, altered, or otherwise modified;
The item is missing essential accessories or original packaging, rendering it unfit for resale;
The return request is submitted after the specified return period has expired.

Where applicable laws contain mandatory provisions to the contrary, such legal requirements shall prevail.

8. Refund Amount

For items eligible for a refund, we generally refund the purchase price of the item. Whether the original shipping costs are refunded depends on the reason for the return and the applicable refund policy.