1. How do I place an order on the website?

You can browse our products, select the style and specifications you prefer, and add them to your cart. Then, proceed to the checkout page to enter your shipping details and complete the payment.

2. What payment methods are supported?

We accept the payment methods displayed on the checkout page. Specific payment options available to you will depend on your order details and payment environment.

3. Is my purchase a one-time buy or a subscription service?

All products we offer are one-time purchases. There are no automatic renewals or recurring subscription fees after the order is completed.

4. Can I modify my order after placing it?

If your order has not yet entered the processing or shipping stage, you may contact us to request a modification. Once the order enters the processing or shipping phase, it may no longer be possible to modify it.

5. How can I check my order status?

You can check your order status using the information provided in the order confirmation email. If you have any questions, please feel free to contact our customer service team.

6. When will my order be shipped?

Orders typically enter the processing stage after payment is completed and the order has passed review. Specific processing times are subject to the order confirmation details and the shipping policy published on our website.

7. Can I return the product?

Orders that meet our return policy and relevant conditions are generally eligible for return. Please contact us for return instructions before sending the item back.

8. How long does a refund take?

Once a return is approved and confirmed to meet refund criteria, we will process the refund in accordance with our refund policy. The actual time it takes for funds to reach your account may vary depending on the payment method and the processing time of your financial institution.

9. What should I do if there is an issue with the product I received?

If the product you receive is damaged, defective, or significantly different from what you ordered, please contact us as soon as possible. Please provide your order details and relevant photos so we can assist you in resolving the issue.